Case study 02 — Home services

17,000 downloads and 2,700 orders

The work focused on improving the app experience, search campaigns, and acquisition decisions to increase orders and reduce their cost.

Home services app growth
Home services
17,000downloads
2,700orders
SAR 35cost per order, instead of 50
Starting point

A cost per order of SAR 50

The available data shows that the cost per order was SAR 50 before reaching the figure shown later. So the work was tied to improving the app experience and the acquisition and conversion path, instead of looking at the campaigns alone.

What was done

Three connected tracks

These are the execution elements confirmed in the case presentation, with no platforms or details added beyond what is stated.

01

App experience improvement

Working on the experience the user goes through inside the app.

02

Search campaigns

Using search campaigns within the path to increase orders.

03

Acquisition decisions

Reviewing acquisition decisions with the aim of increasing orders and reducing cost.

Results

What the figures shown demonstrate

We show the units as they appeared, without adding revenue, spend, or a period that is not available.

17,000downloads
2,700orders
SAR 35cost per order, instead of 50
M
Dr. Mohammed Fawzee’s role

Helping lead the strategy and improving the path

Dr. Mohammed Fawzee helped lead the strategy and improved the acquisition and conversion path.

i

Data limits

The page states the number of downloads and orders and the cost per order before and after improvement as they appear in the case. It does not show the execution period, spend, sales, or profit, so we do not add or infer these indicators. The result also does not represent a guarantee for another project.

Services related to this case

Explore the services that supported this kind of work

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Ad campaign and performance management

Is your cost per order the whole problem?

We review the customer experience and the acquisition and conversion path together before deciding where improvement starts.

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FAQ

About this case

What is the numeric starting point shown?

The cost per order was SAR 50, and the figure shown after improvement is SAR 35.

What did the work include?

Improving the app experience, search campaigns, and acquisition decisions to increase orders and reduce cost.

What was Mohammed Fawzee’s role?

He helped lead the strategy and improved the acquisition and conversion path.

Do we know sales or profit from these figures?

No. The figures shown relate only to downloads, orders, and cost per order, and are not enough to add sales or profit that are not stated.

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